No reward card email received

[#1]

My broadband went live on 4th March 2025

To date, I have not received any email confirming how to claim £110 plusnet reward card.
In the term it says the email should be received on the day that my broadband is activated.

[#2]

Hey @Chenglong,

Something does not seem right, you should receive the email up to 10 days after you go live, I am more than happy to look into this for you I have sent you a DM please can you provide me with your plusnet username.

[#3]

username: [Removed]

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