No reward card email received

[#1]

My broadband went live on 4th March 2025

To date, I have not received any email confirming how to claim £110 plusnet reward card.
In the term it says the email should be received on the day that my broadband is activated.

[#2]

Hey @Chenglong,

Something does not seem right, you should receive the email up to 10 days after you go live, I am more than happy to look into this for you I have sent you a DM please can you provide me with your plusnet username.

[#3]

username: [Removed]

Moderators Note: Personal information removed

[#4]

Hi,
I am in the same boat. £110 rewards card not received. My broadband went live on the 6th March 2025 and it was confirmed that I am eligible for the reward. I was advise that I would receive an email by today at the latest. It’s now 8pm and nothing received.

[#5]

@Marsh

[#6]

Hi @Chenglong 

I have forwarded correspondance to the back office team to ascertain the status of the gift card, we will have an update over the next 3 to 5 working days.

In terms of your situation @Beckycopping please can you provide us with your account username so we can apply the same to your account.

Thanks

Lee

[#7]

Hi my plusnet also went live on the 6th March and I haven't received an email about the reward card either.

My account username is:  [Removed]

Thanks

Moderators Note: Personal information removed

[#8]

beckycopping

[#9]

Hi,

I'm also in the same situation, I went live on March 7th.

[#10]

Hi @ danielj0 and @Beckycopping

I have forwarded correspondance to the back office team to ascertain the status of the gift card, we will have an update over the next 3 to 5 working days.

In terms of your situation @kaiserb_uk please can you provide us with your account username so we can apply the same to your account.

Thanks

Lee Brannan

[#11]

Thanks Lee, it's kaiserbuk

[#12]

all good, thanks.

[#13]

Thank you so much. Email has now been received!

[#14]

Email received, many thanks.

[#15]

I signed up on 17 March and haven’t received an email regarding the £110 reward card that was part of my signing up, please can you advise what is going on?