No reward card email received

[#1]

I havnt recieved my reward email either my username is [Removed] email is [Removed]

Moderators Note: Personal information removed

[#2]

hi after I received the email for reward card and submitted the claim form, I got a phone call saying I need to contact a company called Blackhawk with a 11digits number to claim the reward. I’m worried it might be a scam so haven’t made the move. Could you confirm this is normal and I can call Blackhawk? Could you confirm a telephone number of Blackhawk. Thanks

[#3]

Hey @Kirstententers,

There is currently a known issue with some promotion offers on some accounts however I will be chasing this up with our billing operations team to check for an update on the incident.

@Meeshy1987, it appears you might be affected by this issue as well I can see the promotion code is on your account you should get it in due course, I will check back on your account in the coming days to ensure you have received it

[#4]

Ok thank you how long will it take? Do you need any further details?

[#5]

Where will I find it on my account

[#6]

Same situation for me please. Reward Card provider has same that Plusnet hasn't sent my order information over to them so they cannot do anything. My broadband username is alfiecranmer123

[#7]

Still nothing received and now a month since I signed up

In this some sort of sign up scam

[#8]

Hi @Marsh,

I have the same issue with my account. I haven't received my reward card yet, and in addition, the discount hasn't applied to my bills. Could you please have a look at my account?

Thanks

[#9]

@mahdisayadi 

I have raised yours to our billing team too to be looked into.

I will try to get an email to you as soon as I can regarding your reward card.

I am so sorry for any inconvenience.

@Kirstententers 

I can see your case is with our HLE team, as they are in the higher complaints department I will allow them to contact you, this will be within the next 24 hours.

Sorry you have not had this sorted yet.

Thanks,

Lex

[#10]

I have not received an email as you have advised and it’s been over 24 hours

[#11]

Hi @Kirstententers thank you for getting back in touch, I'm sorry to hear you haven't heard back from our Higher Level Escalation.

Having reviewed the account I can see that our HLE team has made contact with you today, and one of the Advocates agents is looking after the issue you have raised. 

I refer you back to the direct contact number that has been shared with you on the question opened on the account, in case you need to make further contact, as it will direct you straight to the person assigned to your case: 

https://www.plus.net/wizard/?p=view_question&id=247088022

As the case is at the highest level, it feels just right that this continues to be handled by HLE moving forward.