cancel
Showing results for 
Search instead for 
Did you mean: 

Not refund to me

mktong1982
Hooked
Posts: 8
Registered: ‎14-03-2023

Not refund to me

I have made a application for plusnet services on 2 APR 2024. but until now they said they cannot search my acc application but you have already deducted my money of 35.99. i have asked the cs about the situation. they said i have used the same account e mail to apply the service but they cannot search my contract and they have agreed the cancel the contract.  I have made another account to join plusnet.   but you havent refund my previous one!!!!!!!!!!

 

how come you deducted my money and not provided me fund. What a shame. 

 

 

6 REPLIES 6
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Not refund to me

Hi there, I'm really sorry about this. How long ago was the first payment taken?

 

I ask as in that situation our systems should automatically refund you within 72 hours.

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
mktong1982
Hooked
Posts: 8
Registered: ‎14-03-2023

Re: Not refund to me

I applied at 2 April 2024. And i have checked my bank account until now no refund
Galadriel
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 17
Fixes: 2
Registered: ‎06-06-2023

Re: Not refund to me

Hello @mktong1982  I have sent you a private message, take a look when you get a chance and I'd be happy to help.

dvorak
Moderator
Moderator
Posts: 29,716
Thanks: 6,593
Fixes: 1,485
Registered: ‎11-01-2008

Re: Not refund to me


Moderators Note


This topic has been moved from Full Fibre to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
mktong1982
Hooked
Posts: 8
Registered: ‎14-03-2023

Re: Not refund to me

I had attached this month payment and received for your reference

mktong1982
Hooked
Posts: 8
Registered: ‎14-03-2023

Re: Not refund to me

and the pre contract e mail