Openreach have incorrect postcode for my address

[#1]

Hi,

My plusnet contract expires at the end of the month and I'm another whose postcode with Openreach doesn't match the Royal Mail database.

Can anyone suggest anything please?

MTIA

[#2]

@thegavnor 

Plusnet need to raise an ORDI request to get it corrected.

Moderator’s Note

This topic has been moved from Home Phone to My Account/Billing

[#3]

Thank you, @Baldrick1 .

May I ask how I initiate this, please?

[#4]

@thegavnor 

Either ring the Customer Options Team on 0800 013 2632, explain the database errror to them and negotiate a new contract at the same time. Alternatively, wait for one of the Plusnet Help Team to come along here and pick up the postcode error for you.

[#5]

Thank you @Baldrick1 

[#6]

Hi @thegavnor 

Before I submit an address correction request to Openreach, could you confirm if the address shown in your account online via our website is correct? If not, then please send me a private message here.

[#7]

Hi @Gandalf , address shown is entirely correct on account.

[#8]

Hi @thegavnor 

I've sent the request now and things should be updated within 5 working days.

I've also slightly tweaked the address in our own database, so it more accurately matches Royal Mail's. 

[#9]

Thank you @Gandalf  Very much appreciated.

[#10]

Haven't received confirmation from ORDI, but it looks like your address has been updated now. 

The update could still be going through all of the systems though. Do things look different? 

[#11]

Great work, sir!  Have just checked and correct address is now showing against my postcode.

Many thanks indeed!