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Over charge

lilyroo
Hooked
Posts: 7
Thanks: 2
Registered: ‎07-11-2021

Over charge

‎29-01-2024 12:02 PM

Why am I being charged £41.92 when my bill should be £25.99 contract hasn't run out so why
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jab1
Legend
Posts: 19,019
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Fixes: 287
Registered: ‎24-02-2012

Re: Over charge

‎29-01-2024 12:15 PM

Have you checked the break-down of charges, on page 2 of the invoice, IIRC?

John
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lilyroo
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Registered: ‎07-11-2021

Re: Over charge

‎29-01-2024 12:38 PM

Yes I have they have charged me £17.99 line rental when it's usually -£17.99
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jab1
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Posts: 19,019
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Registered: ‎24-02-2012

Re: Over charge

‎29-01-2024 1:04 PM

Try calling and asking why? There is a chance a Help Team member could pick this up, but a call would probably be quicker.

John
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MisterW
Superuser
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Posts: 16,183
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Registered: ‎30-07-2007

Re: Over charge

‎29-01-2024 1:10 PM

@lilyroo when does your contract end ?

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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lilyroo
Hooked
Posts: 7
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Registered: ‎07-11-2021

Re: Over charge

‎29-01-2024 2:30 PM

Contact doesn't end until April 2025
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jab1
Legend
Posts: 19,019
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Registered: ‎24-02-2012

Re: Over charge

‎29-01-2024 2:32 PM

In that case - give them a ring (0800 432 0200)

John
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dvorak
Moderator
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Registered: ‎11-01-2008

Re: Over charge

‎30-01-2024 8:49 AM


Moderators Note


This topic has been moved from Broadband to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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James30
Plusnet Help Team
Plusnet Help Team
Posts: 478
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Registered: ‎19-04-2023

Re: Over charge

‎31-01-2024 2:25 PM

@lilyroo - Hi, I've updated your ticket here https://www.plus.net/wizard/?p=view_question&id=239884987 and sorted it. Sorry for the trouble, anything else you need help with?

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
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