Over charged bill

[#1]

Hi there,
Please may someone help me work out as to why I have been charged £39.38 for broadband (Invoice September 7 2024) when the usual monthly bill total is £28.39.

Break down of bill

Line rental £11.08
Line rental £28.63
Unlimited fibre extra : £11.64
Discounts £0.09
Discounts £0.24

The contract ends on the 22 Dec 2024.

Many thanks,

Joanne

[#2]

@jdenwood1 I suspect, from the number of similar reports we have seen on here, that either the 'award winning'🤣 accounts system has thrown a hissy fit, or, to be a little cynical, the management have decided to start fleecing customers, and then making it hellishly difficult to claim recompense -  'it's better in our pocket than yours' kind of thing.

If you are lucky, a staff member may see this glaring error and try and rectify it, but you are probably better calling them.

[#3]

Hi John,

Thank you for your kind reply.

Oh I see. Too bad! Although, I’m glad I’m not the only one lol!

I’ll give them a call.

Kindest regards,

Joanne

[#4]

@jdenwood1 did you get the email that was sent to you tonight?

[#5]

Hi there,

Thank you for your message. I haven’t received the email as of yet.
Hopefully it will arrive soon.

Kindest regards,

Joanne

[#6 · Accepted solution]

@jdenwood1 if you can't find it, the link to the ticket is here

[#7]

Hello there,

I received the email this morning thank you so much for all of your help regarding the resolution of this matter.

Many thanks,

Best wishes

Joanne,