Overcharged 2 months after new package - Promotional discount not applied

[#1]

Hi all,

I went out of contract a couple of months ago in June and renewed a new Full Fibre 74 package at a rate of £37.03, discounted to £25.50 for the first 24 months (see attached image). My August bill came in earlier this month and it appears I've been billed the full amount of £37.03 for this month with no info anywhere on the Member Centre about the agreed promotional discount.

I would really appreciate any help or insight into how to correct this and claim my money back. If any other info would be helpful to provide, please let me know.

Thanks!

[#2]

 @RossP9 sorry about the billing issues, I have added the correct discount but I need you to reply back to the text to let us know whether you want it refunded or credited against the account.

[#3]

Done so, thanks. Will keep you updated