Overpayment Refund Scam Email Warning

[#1]

Thought I should give you all a "heads up" on this scam... especially as we are all experiencing financial problems...

Received this email.......  although I am no longer a PlusNet paying customer .( Over 2 yrs now)

Sent from this address

myPlusNet [Overpayment-59282869] <anandc@ziggo.nl>

Moderators Note: Topic title changed.

[#2]

Just received this email this morning and was very tempted to respond to it - but I checked my bank account and no money has gone out. On checking the sender - it came from the Netherlands and some spurious address. Watch out - this is no doubt a scam and the first time I have anything purporting to be from Plusnet. Not sure where to post this so no doubt a moderator will put it in the right place. I have forwarded the email on to Action Fraud.

[#3]

The wording of the email for those not opening my screenshot goes:

"Overpayment Online Confirmation
           
Dear xxxxxxxxx.plus.com,

Great news! We have received your payment of £185.21.

This amount will be associated with your account [ xxxxxxxxx.plus.com ] unless you ask for a refund.

To officially claim your refund, you will have to proceed by filling an online application relating your information.
 
Claim refund
    Date: 11/22/2022
Account:xxxxxxxxxx.plus.com
The process is entirely automated, no refund due to over-payment will be entertained through contact-us form.
Upon which your case will be examined and your payment will be processed."

[#4]

My wife has also received this email (if it's the one sent from 'myPlusnet' - I can't open your screenshot) this morning.  She's not the contract holder, so i guess the scammer must be targeting emails rather than Plusnet direct, if that makes sense - please feel free to correct me on this.

Dave

[#5]

Yes it shows up as from myPlusNet but is actually from gbakkercvdzwet@ziggo.nl . The email has gone to two plusnet alias addresses  that my wife and I use and not my "real" email address.

[#6]

Hi @Davey76,

Thanks for bringing this to our attention and helping to make other users aware too! If you do require any assistance with your account at the moment, please don't hesitate to get back in touch and we'll be happy to help

[#7]

Yes, I've got an identical email.

Clearly a scam

[#8]

me too

[#9]

Me to.😡

Forwarded to Action Fraud.

report@phishing.gov.uk

[#10]

I have just received 2 of these sent to separate PN accounts, I reported them to spam@spamtraining.plus.com

I must check if my wife has receved any.

[#11]

Thank you for creating a post about this, it's very much appreciated. If you can all forward it on to abuse@plus.net as well that would be great. Just so our guys can monitor it from there as well.

[#12]

I'm also due £185.21  😉

[#13]

Now I know why I'm being made redundant @krose

[#14]

I've also received one this morning. I never click on links in unexpected emails, however genuine they look, and just hover over to see where the links lead. The 'Claim Refund' link didn't look right. I then looked at the sender address and it was immediately obvious it was a scam, see attached.

I've forwarded it to abuse@plus.net as requested.

[#15]

Also received the scam email. Forwarded to abuse@plus.net