P&P charge should not be on renewal

joe_yeoman · ‎18-01-2023

My account is due for renewal soon, but the precontract information shows a one-time charge for postage and packing. That charge should not exist as the renewal is online only.

How do I get the charge removed... and stop being applied to more online renewals

One-off charges P&P fee £6.99

jab1 · ‎24-02-2012

@joe_yeoman Can you provide a screenshot showing this - as you say, it would only apply if you opted for a new/replacement Hub.

John

joe_yeoman · ‎18-01-2023

@jab1 thanks for the reply. Here's a screenshot...

Mustrum · ‎13-08-2015

@joe_yeoman it is the charge for the new router. It does not matter it was an online renewal, it is just the standard new router charge.

jab1 · ‎24-02-2012

And to follow from @Mustrum 's post, if you don't need/want one, then it will not apply.

John

Townman · ‎22-08-2007

Click the "change this" link to remove the Hub Two from your order.

There is no obligation to use Plusnet's free Hub Two router, but if YOU chose to do so, there is a P&P fee.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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