I received the card and like many others followed the instructions - only to find the website on the back of the card led to a 404 error page. Looking on the internet this appears to have been the case for years.
Nevertheless I persevered and found the website log in
https://www.purecard.com/home and followed the links to activate. I never received the activation email. I checked in the junk mail and it wasn’t there.
When I rang the Purecard number given to me by Plusnet (and the Plusnet logo is on the card), I spoke to a man who instead of saying he would insure the activation email was sent out, immediately demanded my phone number and said there was no alternative.
I refused to give my number and said I had given over my email address. I did ask for confirmation in writing that if I handed over my mobile number, it would not be used for any other purpose.
The man then claimed he was handing me over to supervisor ‘Max’ and I hung on. And then, surprise, surprise, I was cut off.
I then rang up Plusnet customer service and spoke to Ryam. Instead of accepting that Plusnet was responsible, he started arguing that Purecard was a ‘third party’ as if the customer had contracted Pure Card and had to deal with Purecard and that Plusnet had to do with it. Nor did he accept that Purecard were wrong in demanding the phone number. Nor did it matter to him that there were many cases on the internet of Plusnet customers being unable to activate their *Plusnet* reward cards.
And he made the analogy that the customer trying to activate the card with the Plusnet logo on it, the card which Plusnet made part of its customer off for signing up, was the same as the customer dealing with a debt collection company contracted by Plusnet!
Of course if Purecard had set up the website correctly with automatic email activation or if Purecard call centre employee had made sure that an activation email reached me, I would not have contacted Plusnet.
But Ryam at Plusnet started dictating that the customer must waste their time with Purecard employees who many would say are not acting correctly and in good faith and would not accept the responsibility of Plusnet.
There has obviously been a problem for many years judging from the internet and Plusnet has made no effort to insure that It’s contractor Purecard fixes its website and sea look s with customers without demanding their phone number.
Meanwhile I am left with an inactivated reward card with a Plusnet logo on it.
