Plusnet subscription still active after transfer to Sky

[#1]

I transferred to my regular broadband and line rental to Sky Full Fiber and got a letter from Plusnet saying that my service with them would be cancelled on 16th Aug (the changeover date) and that I didn't need to take any action.

However, my Plusnet plan has not been cancelled and my user account is saying my next PN bill is due in September -- I hope a member of admin / moderator will see this and help! 

[#2]

Moderators Note

This topic has been moved from Broadband to My Account / Billing

[#3]

Hey there @Maz_1 I replied to the Twitter post and it looks like everything is sorted. Let me know if you need anything though.