Pricing error

[#1]

My account went live yesterday, but under ‘my products’, the monthly price I am being shown is £29.99.

However the price I signed up for, and is shown in my contract, is for £26.99 (rising to £29.99 in 2026)

Could this please be looked into and corrected before my direct debit is taken at the wrong price.

Also if possible could someone please verify my account has the marker on it for the £40 gift card (I understand there are delays, so I’d just like confirmation this has been applied as this error has me worried!)

Thank you!

[#2]

@Jimmer8990 Hi there, I've taken a look into your account for both of your queries today. 

I have rectified the contract pricing issue, it seems the discounts applied were incorrect when applied by our system. I've modified the discount for you and should update your price within the next 24-48 hours. 

I can also confirm there is a promotion marker on your account for the £40 gift card so no need to worry there. 

All the best