Re-contracting on existing FTTC servive

[#1]

If i contact Plusnet and ask to move to SOGEA, the landline will cease and i have 30 days to transfer my number to another provider like A&A.

Would there be a price difference between renewing now as is and changing to SOGEA?

Of course i would have to pay for the number transfer and phone line with the other provider.

How far can i click through on the renewal before actually committing, to see what other info is there?

[#2]

@Bella123 

Call the PlusNet Customer Options Team on 0800 013 2632 to discuss your options.

If you want to keep your number while moving to SOGEA you need to know what you'll be doing for VOIP ie which provider will you move the number to and what their requirements are.

You do not port your number after you move to SOGEA.

Brian

[#3]

@Bella123  if you do call Plusnet to upgrade from FTTC to SOGEA, be careful to understand the Plusnet terminology.

The Plusnet product name for SOGEA is "Fibre" - this is FTTC without phone using copper wires and is NOT "Full Fibre"

For example -

Whereas the "Full Fibre" products that you are trying to avoid have names like this -

[#4]

Which voip providers are best?

I seen A&A mentioned a bit on the forum, what others could i look at?

[#5]

Thanks,

I wonder why the 'fiber' option is not show on my renewal /upgrade page?

Just shows FF options or renew existing,

[#6]

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@Bella123 wrote:

Which voip providers ... ... could i look at?

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I currently use A&A VoIP and the service has been perfect, great value, and having call recordings emailed to me is handy.

My second choice would have been Voipfone, who have been market leader for years, and still look good.

Others worth investigating would be VoIPify and freeola 

.

[#7]

Where did you get that 'fibre' option screenshot?

When i go on plusnet (without signing in), enter my postcode it only shows FF options.

Maybe not available in my area?

[#8]

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@Bella123 wrote:

I wonder why the 'fiber' option is not show on my renewal /upgrade page?

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I have a vague recollection that what you are presented with, depends whether you are still in your contract period or not.

You could prove whether SOGEA is available to you.

Visit https://www.broadbandchecker.btwholesale.com/#/ADSL , put in your phone number

In the results table, find the line named "VDSL Range A (clean)",

the most right hand column "WBC SOGEA Availability" should say "Available".

.

[#9]

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@Bella123 wrote:

Where did you get that 'fibre' option screenshot?

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I went to https://www.plus.net/broadband/broadband-without-landline/ 

then put in my neighbour's address (who doesn't have broadband)

and we don't have Openreach Full Fibre here yet.

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@Bella123 wrote:

Maybe not available in my area?

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You currently have FTTC.

FTTC = SOGEA + phone service

SOGEA = FTTC - phone service

Therefore if you opt to remove the phone service from your FTTC, you get SOGEA.

Check for yourself, as per instruction in Reply #38.

.

[#10]

Yeah thats showing as Sogea as being available.

[#11]

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@bmc wrote:

You do not port your number after you move to SOGEA.

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@bmc 

I suspect either you need to remove the "do not" or add "until".

[#12]

Mmm. Clicking on that link I get...

[#13]

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@RobPN wrote:

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@bmc wrote:

You do not port your number after you move to SOGEA.

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@bmc 

I suspect either you need to remove the "do not" or add "until".

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@RobPN 

Indeed you are right. Sorry about that.

Brian