Referral issue

[#1]

Hi,

I rang Plusnet today to renew my contract, I questioned if my referral would continue. I was then told there is no referral showing on the system and there is nothing that can be done to fix it !!!! This has happened numerious times over the years, how can it be right that it drops off. Please can this be fixed, and the previous months referals credited back ?

In truth, the £1.25 per month is neither here nor there, but the principle gets right under my skin !

I rang Plusnet to renew my contract and had such bad service that I've ended up logging this complaint and ultimatley not renewing.......shocking service Plusnet.

If it helps, these are the dates of when I've previously questioned the same issue on this forum.....22/9/19, 27/9/20, 24/10/21.....I think Sept 22 I did via the phone !

Thanks

[#2]

I'm so sorry to hear this @robquick especially since it happens a lot. Can you pop me over the referrered accounts username via DM and I will have a look? I have your details just not theirs.

[#3]

Hey there Rob just checking to see if you still need help with this?