Removing phone line call package (on-line) from an account.

[#1]

Out-of-contract account.

I removed a call package from the account.

Automagically the account has been signed up to an "in-contract" deal. I thought (possibly erroneously) that removal of a call package wouldn't have had this effect.

Obviously this does affect billing.

[#2]

Changing a call plan shouldn't affect (in your case) the contract length (the same applies for any discounts applied to your account)

I recall this happening in the past where their system incorrectly forces a new contract in error.

Hopefully a staff member will see your post and rectify this

[#3]

Hello @greygit1, 

I've send you a PM, please get back to me with the details when you can and I'll take a look for you. Samantha - Sheffield