Renew contract not working

pebble · ‎30-03-2023

The link to renew the contract in review your broadband deal does not work

jab1 · ‎24-02-2012

In what way?

John

pebble · ‎30-03-2023

When you click on the link under your renewal price nothing happens

jab1 · ‎24-02-2012

Does you home page in the Members Centre contain a message along the lines of 'You already have a change in progress'?

John

pebble · ‎30-03-2023

No only info about when the current contract started and ends

jab1 · ‎24-02-2012

OK. my advice then, is to ring COTs ( the customer option team) on 0800 013 2632.

John

pebble · ‎30-03-2023

Thanks

Mr_Paul · ‎07-06-2022

@pebble

JOOI, which web browser and operating system are you using?

Have you tried a different browser?

PaulScott · ‎01-09-2020

Hey @pebble we've got an issue at the moment with that particular part of our website. We have a fix going through tonight to hopefully resolve it - should work if you try again tomorrow.

Please do feel free to reach out to our Customer Options Team if you want to discuss renewals sooner though!

Thanks,
Paul

pebble · ‎30-03-2023

@PaulScott thanks

Townman · ‎22-08-2007

Re-tested on the morning of 31st March and it was working fine.

[I was one of the reference test accounts for the issue]

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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