cancel
Showing results for 
Search instead for 
Did you mean: 

Renewal Issues

tcd0909
Hooked
Posts: 5
Thanks: 1
Registered: ‎27-04-2023

Renewal Issues

Hi all, I received a renewal offer by email for £26.99 for my existing package, which I thought was fair enough. When I log in through the email link the offer is available. When I log in directly without following the link, the offer is £27.99. But when I click through on either offer, in the breakdown before I confirm the order, it tells me that the price will increase to £31.99 per month on 2nd May (which happens to be the last day of my existing contract if that is relevant), which is of course ludicrous and I will not be agreeing to. The pre-contract information received by email does not include the increase to £31.99 on 2nd May.

Is this a mistake that can be safely ignored given that it's not in the pre-contract information, or a dodgy practice? 

Has anybody else experience a similar issue? Thanks in advance for any advice.

6 REPLIES 6
Bella123
Grafter
Posts: 38
Thanks: 1
Registered: ‎15-01-2025

Re: Renewal Issues

I never received any renewal offer by email. In my account there is an option to recontract on either 18mth or 24mth term

Price to increase by £3 on 31 March 26

Bella123
Grafter
Posts: 38
Thanks: 1
Registered: ‎15-01-2025

Re: Renewal Issues

Screenshot 2025-03-31 at 21-35-08 Plusnet price guides for residential products Help Plusnet.pngDoes any of this pricing relate to your package?

tcd0909
Hooked
Posts: 5
Thanks: 1
Registered: ‎27-04-2023

Re: Renewal Issues

Bella123
Grafter
Posts: 38
Thanks: 1
Registered: ‎15-01-2025

Re: Renewal Issues

I just dont know what to make of that!

Would be best phone them to clarify

tcd0909
Hooked
Posts: 5
Thanks: 1
Registered: ‎27-04-2023

Re: Renewal Issues

No worries, thanks for taking a look.

Yes I probably should give them a ring, but it's not such a great deal that it's worth jumping through hoops for (and they've wound me up now 😂). I'll probably just leave it until nearer the time and if the issue hasn't ironed itself out see what offers are available elsewhere.

bmc
Hero
Posts: 4,225
Thanks: 1,518
Fixes: 66
Registered: ‎28-02-2017

Re: Renewal Issues

Try the PlusNet Customer Options Team on 0800 013 2632

 

Brian