Renewal issue

markalong · Tuesday

Hi all, I have spotted some similar issues here but nothing that matches the situation exactly- I have logged in to renew my broadband service this evening as I'm now out of contract, I have selected a package, got notified I had to pay for p&p for a new router, then had an error message. No info on payment and I have had no confirmation of the change etc. However, my account now states I can't change products as I have already have a product change in progress? I can't spot anywhere that shows current changes or orders specifically so I don't know if the renewal has been processed properly?

Thank you!

Townman · ‎22-08-2007

Try looking at your ticket history - see the link below.

If there are open tickets on the account the messages bell will appear in the user portal.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Tina11192 · ‎18-11-2024

Hi @markalong thank you for taking the time to contact us, I hope you are well.

I'm sorry to hear you have encountered system issues when renewing online, it seems that the transaction went well despite the issues, please follow this link for a more detailed response:

https://www.plus.net/wizard/?p=view_question&id=245964747

If this post resolved your issue please click the 'This fixed my problem' button

Cri Ignatti
Plusnet

Renewal issue

Renewal issue

Re: Renewal issue

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Re: Renewal issue