@susanm wrote:
So if this is the case was the staff member giving me wrong information. ?
I think all of the answers could be interpreted as true depending on what the staff member was talking about.
@susanm wrote:
... asked ... would there be any problems when home phone went digital . The staff member told me there would be no problem whatsoever and I wouldn't notice any difference .
It is true to say that once your phone handset is converted to VoIP, that it works as it has always done, and in some ways better, so in daily use you wouldn't notice a difference.
However you would still have the hassle of porting your existing number to a third party supplier or changing ISP, then either buying a new VoIP phone or sourcing an adaptor to convert your current handset, and there should have been mention that digital/VoIP phones don't work during a power cut (unlike the existing telephone which do).
@susanm wrote:
The change would be from copper to digital causing no issue to me .
Upgrading your broadband from FTTC to SoGEA won't cause any issues to your broadband service and email etc.
You would carry on using your existing router, and cables, as they are now with no changes other than unplugging the disabled phone from the wall socket.
@susanm wrote:
I was quoted a contract price including home phone for 18 months .
That must be a renewal quote for the continuation your existing setup (i.e. broadband and PSTN phone service) for another 18 months. Note that the UK phone system switch off is at the end of 2025 so an 18 month extension from now is about as long as they can offer you.
HOWEVER, as others have said, Plusnet DO NOT provide VoIP or "digital voice" alternatives for customers with existing traditional analogue telephone service.
If you came away from the conversation thinking that Plusnet were offering you a digital/VoIP phone service, then the staff member was either at cross purposes, or gave you the wrong information.
