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Restricted services

klegge1998
Newbie
Posts: 1
Registered: ‎24-02-2023

Restricted services

‎24-02-2023 4:43 PM

I was a few days late paying my bill this month but still within the 14 day period but my services seem to have been restricted and I’m not able to access very much using my WiFi, can anyone help with a fix?
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Baldrick1
Moderator
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Posts: 12,254
Thanks: 5,448
Fixes: 429
Registered: ‎30-06-2016

Re: Restricted services

‎24-02-2023 11:25 PM


Moderators Note


This topic has been moved from Broadband to My Account/Billing 

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

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Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Restricted services

‎27-02-2023 9:18 AM - edited ‎27-02-2023 9:18 AM

Hi @klegge1998,

I'm really sorry to see that restrictions weren't removed automatically following making payment. I've manually lifted them now so you should be able to browse normally but let me know if you have any further issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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