Static IP no longer available?

[#1]

My full fibre service was activated earlier so I thought it I'd log in and buy a static IP address but the option was no longer there. I called up and was told this was no longer available. If this is the case it seems to have been dropped very suddenly and with no notice? Can anyone confirm if this is correct?

[#2]

Hi,
Any chance I can get a static IP address?
Regards
Paul

[#3]

@poweredbyveg 

Have you tried logging in to your Plusnet Member Centre, ordering a static IP address and paying the fee, (one off £5, I think)?

.

[#4]

@poweredbyveg 

There's some question at the moment if you can actually order a Static IP through your Members page. When I checked a few days ago the option wasn't shown.

I would suggest phoning PN and asking for it. Even if available online it still needs a staff member to activate it.

Brian

[#5]

Yeah that option isn’t on my account. Will phone them up. Cheers.

[#6]

Moderators Note

This topic has been moved from Broadband to My Account / Billing

[#7]

Hello. I've just called PN to enquire about getting a static IP address. Initially I was doing a bit of research and saw your could buy one for £5 from the add on section of your account, but this no longer seems to be the case.

PN told me over the phone that static IP addresses are no longer being issued - Is anyone able to confirm if this is true?

Thanks.

[#8]

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@salxyz wrote:
PN told me over the phone that static IP addresses are no longer being issued - Is anyone able to confirm if this is true?

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That is not my understanding. Try ringing again.

[#9]

I just rang up and was told the same. Either the CS people are misinformed or this option has been dropped very suddenly....

[#10]

I've escalated this to management since like @Baldrick1 , I'm not aware of any removal of static IPs

[#11]

Be good to know what’s happening and what it means for those of us who currently have a static IP

[#12]

@norliss 

There has been no announcement of the removal of static IP address availability.  Certainly some users have reported that the ability to add (or in my case remove) static IP address has disappeared from the user portal.

There is some possibility that the agent you spoke with got this wrong - you could try phoning again.  In the meantime, another SU has escalated this query for clarification.

[#13]

Did you get a response yet about the static IP’s? I’ve sent a DM on twitter and not heard back either

[#14]

There wont be much staff presence over the w/e so I don't expect much response till Monday...

[#15]

The IP Address FAQ page has also been taken down, redirects to the broadband FAQ

https://www.plus.net/help/broadband/understanding-your-ip-address/