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Still not received refund
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Still not received refund
07-08-2023 1:38 PM
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Hello.
I made a post 4 weeks ago regarding a refund after cancellation. I was advised to call and deal with it over the phone.
I was put through to the appropriate team and was told that I would receive a full refund. I am still awaiting this refund.
How long does this usually take?
Shael
I made a post 4 weeks ago regarding a refund after cancellation. I was advised to call and deal with it over the phone.
I was put through to the appropriate team and was told that I would receive a full refund. I am still awaiting this refund.
How long does this usually take?
Shael
Message 1 of 4
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Re: Still not received refund
07-08-2023 5:20 PM
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Normally paid within 30 days unless you closed your DD which should be credited with your refund. Otherwise you will be posted a cheque, that's why we advise against closing DD until all accounts are settled.
Message 2 of 4
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Re: Still not received refund
07-08-2023 6:28 PM
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I did cancel the direct debit.
Is the timeframe the same for a cheque?
Is the timeframe the same for a cheque?
Message 3 of 4
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Re: Still not received refund
09-08-2023 12:02 PM
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Hi @shaelutah
I'm sorry to hear you've not received your refund yet.
I've raised a ticket to the relevant team to look into this and as soon as we know more we'll be in touch
Message 4 of 4
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