Trying to upgrade to fttp

[#1]

I’m trying to upgrade my broadband to fttp but apparently can’t since there is some sort of phone order in progress. Not sure what this means as I haven’t ordered anything?

[#2]

Hi @DavenLoki, 

I've checked your account and think it must have tried to process the upgrade twice for some reason as there's a full fibre upgrade due for 24/10/22 with an appointment booked for between 08:00 and 13:00. 

I hope all goes to plan and do shout up if there's anything else we can help with. 

Adam