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Unable to transfer to Sky Broadband - can’t recognise details

rmorgan-1994
Newbie
Posts: 3
Registered: ‎26-05-2021

Unable to transfer to Sky Broadband - can’t recognise details

Hey all,

Not sure if anyone has had a similar issue. I’m trying to switch to Sky broadband and have completed all my details (address, account no.) and this is triggering an email to Plusnet to acknowledge I’m doing this.

On Sky’s website however, they’re telling me they can’t recognise the details I have provided. I notice in my bills my address is spelled correctly, but in my account there is a (common) typo in my street name. I’ve tried both versions with no luck.

Anyone had similar problems or can think of potential fixes for this? Thanks