'Upgrade' to my service

[#1]

Hi,

Just an observation. My current contract ends in November, currently on 'Unlimited Fibre inc. Line rental' (phone and BB). My only option is to upgrade to 'Fibre' for £25.99 pm. But a new customer can get the same package at my address for £24.99.

Why as an existing customer do I have to pay £1pm more?

But, before I commit, I am looking at what the altnet can provide.

I know about the phone number and already will port to A&A when the time comes, whatever route I go down.

[#2]

@mystreet1 

It is probably what is generally known as the "new customer discount", the discount that many companies offer you to join them. It is common in many industries - not just telecoms.

You may well find that the AltNet ISPs you are looking at are also doing the same thing to entice you in.

Loyalty is not rewarded these days.  ☹️

[#3]

@mystreet1 

I would not be convinced that was an "Upgrade".  FTTC (broadband and phone) was sold as two speed options Unlimited Fibre and Unlimited Fibre Extra.

The current product SOGEA (like FTTC without telephone) is sold as Fibre (as fast as the line will go) at a single price point.

You can 'renew' your existing service (keep POTS phone) until the PTSN service is closed, HOWEVER to do that you cannot change the BB product.

Best to call COTS to see what options might be available to you which are not advertised on-line.

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

• 0800 013 2632 or 0800 079 1133(from within the UK)
• +44 330 123 9197 (from abroad)
• Available...
  • 8am - 8pm Monday to Friday
  • 9am - 7pm Saturday
  • 9am - 6pm Sunday