Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Upgraded to fibre problems
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Upgraded to fibre problems
Upgraded to fibre problems
15-06-2023 5:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just recently upgraded to fibre 74 with no phone as my old service was coming to an end.
Got my bill and its staing I'm out of contract with phone but I've got fibre 74.
So I'm being charged for a landline that I don't have. When I try checking in .y Account it comes up with an error. Can anyone advise how I can get this sorted.
Got my bill and its staing I'm out of contract with phone but I've got fibre 74.
So I'm being charged for a landline that I don't have. When I try checking in .y Account it comes up with an error. Can anyone advise how I can get this sorted.
Message 1 of 5
(693 Views)
4 REPLIES 4
Re: Upgraded to fibre problems
15-06-2023 7:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How recently did you upgrade?
I would expect one billing cycle before you would get the correct bill, and with an adjustment for any overpayment.
Message 2 of 5
(673 Views)
Re: Upgraded to fibre problems
15-06-2023 7:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Upgraded on the 6th June. Contract ended 15th June. Bill states landline rental from 15th Jube to 14th July.
Message 3 of 5
(667 Views)
Re: Upgraded to fibre problems
15-06-2023 8:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well there you go, no chance to sort the bill out in that timeframe, I would see if it is fixed on the next billing cycle.
Message 4 of 5
(663 Views)
Re: Upgraded to fibre problems
15-06-2023 8:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ah right oh.Many thanks for your assistance
Message 5 of 5
(652 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Upgraded to fibre problems