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When is an Upgrade not an upgrade?

Petercaulf
Newbie
Posts: 3
Thanks: 1
Registered: ‎14-03-2019

When is an Upgrade not an upgrade?

I've just been invited to renew my contract. Currently I'm on Unlimited Fibre with estimated DL speed of 36mb @ £24pm. The new price will be £26 inc landline. I've been offered an "Upgrade) to fibre without a phoneline (in preparation for the big switchoff), with an estimated DL speed of 17-19mb for the same price. Can anyone explain how a slower speed and no landline can possibly be an upgrade? Many thanks

2 REPLIES 2
dvorak
Moderator
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Registered: ‎11-01-2008

Re: When is an Upgrade not an upgrade?


Moderators Note


This topic has been moved from Broadband to My Account / Billing

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RealAleMadrid
Aspiring Hero
Posts: 2,866
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Registered: ‎07-07-2009

Re: When is an Upgrade not an upgrade?

@Petercaulf  The word to take notice of is estimated, I generally ignore any estimated information. What is your actual router sync speed, if you are happy with that you should get exactly the same speed on the confusing named "Fibre" service which is the same FTTC that you have but with no voice service.

However  a higher price for losing your phone service is a pretty poor deal. I have new contract offer for Fibre about £1 less per month but I'm keeping the phone until it is finally withdrawn.