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Will I be cut off?

FIXED
KayO
Newbie
Posts: 1
Registered: ‎12-09-2022

Will I be cut off?

Hello I have 2 days left to pay my bill, struggling with money for this week had have so much go out! I can pay Friday will I be cut off before then?
2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 29,716
Thanks: 6,593
Fixes: 1,485
Registered: ‎11-01-2008

Re: Will I be cut off?

Fix

Moderators Note


This topic has been moved from Broadband to My Account / Billing

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If it fixed it click 'This fixed my problem'
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
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Registered: ‎21-04-2017

Re: Will I be cut off?

Hi there,

I'm really sorry to see you're struggling to pay. We won't apply restrictions until the 14th day after the payment's failed. I can see we've emailed you this morning to confirm the latest you'd have to pay by to avoid restrictions or failed payment charges.

I hope this helps but let me know if you have further queries.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet