new contract

[#1]

hi, signed upto a new 18 month contract which started on the 4th jan 22 for £24.49, then i get a bill on the 5th feb for near on double the amount of £43.50, have the confirmation email that the new contract has started but just wondering why im being billed at £40+? 

[#2]

Hiya @dwaynenmaz, thanks for getting in touch and thank you for choosing to renew with us. I am truly sorry to hear that your bill was higher than expected.

I can see you have since raised a complaint and been a assigned a case handler to this. They have taken the steps to get this resolved for you and are due to call you tomorrow to follow up. They have provided a further response on your ticket here: https://www.plus.net/wizard/?p=view_question&id=221823615