Activation date

[#1]

I paid for Wi-Fi on 28/05 and still haven’t received my activation date but I have had my Plusnet hub for two days now.

[#2]

@Mia18xox Are there any open/closed tickets on your account which may give a clue. Log into your account and then use this link - Plusnet Ticket Search

[#3]

They keep saying there is a issue that’s preventing them from processing the order but this has been going on for a while

[#4]

It would help other Community members if you kept the issue to one topic, but reading your original, it appears this is in hand - see @MatthewWheeler 's response in your original topic.

[#5]

@Mia18xox 

You pay upfront but your Billing date is from when you go live.

Brian