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Activation date

Mia18xox
Newbie
Posts: 6
Registered: ‎03-06-2023

Activation date

I paid for Wi-Fi on 28/05 and still haven’t received my activation date but I have had my Plusnet hub for two days now.
4 REPLIES 4
jab1
Legend
Posts: 19,054
Thanks: 6,243
Fixes: 287
Registered: ‎24-02-2012

Re: Activation date

@Mia18xox Are there any open/closed tickets on your account which may give a clue. Log into your account and then use this link - Plusnet Ticket Search

John
Mia18xox
Newbie
Posts: 6
Registered: ‎03-06-2023

Re: Activation date

They keep saying there is a issue that’s preventing them from processing the order but this has been going on for a while
jab1
Legend
Posts: 19,054
Thanks: 6,243
Fixes: 287
Registered: ‎24-02-2012

Re: Activation date

It would help other Community members if you kept the issue to one topic, but reading your original, it appears this is in hand - see @MatthewWheeler 's response in your original topic.

John
bmc
Hero
Posts: 3,886
Thanks: 1,376
Fixes: 60
Registered: ‎28-02-2017

Re: Activation date

@Mia18xox 

You pay upfront but your Billing date is from when you go live.

 

Brian