Broadband activation

[#1]

Ordered fibre broadband on the 1st of Feb and received message stating it would go live on the 15th. Phone service been activated but no broadband. Anyone know if broadband will activate same day?

[#2 · Accepted solution]

Thanks for your post @Ngoc and welcome to our Community Forums.

I can see your fibre order's completed, so I've just pushed the activation through our side.

Can you setup your router and let me know how it goes?

[#3]

Thank you. Broadband activated and working fine. Can you let me know when I will receive £75 reward card for signing up. Thanks

[#4]

Thanks for getting back to me @Ngoc

I'm glad to see your broadband's working now. 

Regarding your reward card, does our support guide Here help?

If you have further issues or there's anything else you'd need help with, feel free to get back to me and I'll be happy to help.

[#5]

Had a look at the guide and says I should receive email within 10 days of service being activated

[#6]

Aye that's correct and once you've claimed the reward card, you should receive it by post within 30 days.

[#7]

Hi Gandalf.

Similar question. Phone activated but I have no broadband activation date. Can you help?

Thanks

paulward1971pn

[#8]

All sorted @paulward1971, I've just activated it for you