Broadband has not been activated

[#1]

My broadband was supposed to be activated yesterday but has not been.
Does anyone know how long this could take? A household in the middle of nowhere so even mobile data does not work very well and children need it for homework.

[#2]

@Danielledelina Welcome to the forums. Is this FTTC or Full Fibre?

[#3]

FTTC is the one I think anyway 🤦‍♀️

[#4]

OK. What colour is the Hubs light?

[#5]

They are orange

[#6]

Assuming you are using a Hub2, are they solid or flashing? If solid, try rebooting the Hub.

[#7 · Accepted solution]

Hey there @Danielledelina let me have a look for you. I'm going to send a PM and I need you to reply with your username,

[#8]

Moderators Note

This topic has been moved from Broadband to My Order