Broadband not activated as promised

[#1]

My broadband should have been activated 8th March according to my text from Plusnet.
It is now past midnight and it's not working.
I need to work from home and have no internet.
Please help!

[#2]

I'm in the same boat, my fibre and landline were supposed to activated up to 11:59pm on the 8th too, I got an automated message about 7 min after here (https://www.plus.net/wizard/?p=search&view_by=7days&from=dd) saying "there's been problem progressing your broadband order" and support team member will pick it up when they can. Might be worth checking that page for any new tickets.

[#3]

Thanks but that just takes me to a page that says 'you can no longer ask a question through Help Assistant'

[#4]

I updated the link, it might work now, plusnets website sucks

[#5]

Thank you - yes I now see
"There's been a problem progressing your broadband order.
We'll get some more information on the problem and update this ticket with details as soon as we have them.
[internal note]
Check status in Install Diary and progress."
So I'm now without broadband and can't work tomorrow(or should I say today!)
Can anyone advise what this 'problem' might be?

[#6]

Is anyone from Plusnet able to provide an update for me? Apparently the ticket is still waiting to be assigned to someone.
Seriously starting to regret my decision to switch to Plusnet....

[#7]

So I am now being told to check back on the 15th - a FULL WEEK after my broadband was supposed to go live!! It appears someone forgot to assign an engineer
This is appalling service 😡
I will be advising everyone who may be thinking of joining Plusnet to think again

[#8]

It's unfortunately because the Openreach engineers that get assigned to provisioning and the Plusnet provisioning team themselves are impacted heavily by the recent weather in the UK. Openreach are having to allocate most engineer resource to fault / network repair over activations and provisioning  

It's disappointing but unfortunately it's affecting multiple providers, not just Plusnet.

[#9]

It is Plusnet who didn't make sure someone on their team actioned the order to make sure an engineer was available on the 8th - the date I was told my order would be complete - the bad weather didn't come until yesterday/today!
So I'm afraid that's not really a good enough excuse

[#10 · Accepted solution]

Pleased to say that following the help of the Plusnet twitter team my broadband is up and running today - only 5 days late!! I am apparently entitled to £5.50 per day compensation though