Can't renew Broadband as 'Order in progess' is stopping me

marywright14 · ‎19-02-2022

It's time for me to renew my contract, but when I press the button on the email link I can't go any further as your website says there is an order in progress. Can't someone please release me

Thanks

mary

Baldrick1 · ‎30-06-2016

@marywright14

Don’t fight it, ring the Customer Options Team on 0800 013 2632 and sort it. This number is answered fairly quickly.

Moderator and Customer
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SammyM · ‎22-01-2018

Hiya @marywright14,

I'm really sorry this is happening and thank you for bringing this to my attention.

I have fixed this for you and you should be able to use your online portal to take a new deal.

Please get back to me if you are experiencing an issue still and I will arrange for our customer options team to give you a call.

If this post resolved your issue please click the 'This fixed my problem' button

Sammy M - Sheffield Team
Plusnet Help Team

Can't renew Broadband as 'Order in progess' is stopping me

Can't renew Broadband as 'Order in progess' is stopping me

Re: Can't renew Broadband as 'Order in progess' is stopping me

Re: Can't renew Broadband as 'Order in progess' is stopping me