Cancelled order

[#1]

Hello,

I placed an order for a plusnet mobile (Order Reference - 3337544) and 3 days later got a message that says

> Unfortunately, we’ve not been able to proceed with your order based on the details you provided during sign-up. 

Can someone help with what this typically means? I can't think of anything that would have gone wrong here.

Thanks in advance,

Harry

[#2]

Ring Plusnet and ask them.

[#3]

Hi Harry, 

This can happen if there's been an issue either with credit checks or some of the details submitted to us, please feel free to send me a PM with your mobile number and I'll take a look for you.