cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Database won't accept surname for bt switch

akirsten13
Hooked
Posts: 7
Thanks: 1
Fixes: 1
Registered: ‎05-02-2016

Database won't accept surname for bt switch

‎24-11-2022 4:34 PM

Hi there

I tried switching BT Home Essentials. My surname is a single letter. Unfortunately neither plusnet nor bt could enter a single letter when checking my national insurance number.
I asked if I could send a photo of my dwp entitlement letter as proof but it can't be done that way.

Can anyone help please?
Message 1 of 2
(500 Views)
0 Thanks
1 REPLY 1
Mav
Moderator
Moderator
Posts: 22,678
Thanks: 4,862
Fixes: 518
Registered: ‎06-04-2007

Re: Database won't accept surname for bt switch

‎24-11-2022 4:49 PM

Moderator's note(s):

Thread moved from Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Message 2 of 2
(481 Views)
0 Thanks