Delayed activation
Morning. I have raised an escalation (ref: C50857774) with our suppliers as I see the order's still stuck in the supplier systems. I am doing everything possible to get you online as soon as I can. Once I have a response from the escalation team, I'll be sure to let you know, thank you for your patience. Really sorry again for the inconvenience.
I do understand the frustration but all I can do is carry on chasing our suppliers at every opportunity and pass onto yourself the information we've received. I can't promise a solution today because only our suppliers can get you online.
Again it'd be your decision if you'd like to cancel, but bear in mind that it'd possibly set things back and it's also likely another provider won't be able to place an order with the same suppliers until our order's cancelled.
With the current state of play, if we were to place a cancellation request on the order then that request in itself may get stuck in the supplier systems. I'm not saying you're not free to cancel though as we can cancel your account quickly and provide a full refund of what you've paid, it's just I'm dubious whether we can in fact cancel the supplier order.
If it helps when you're online with us we'll automatically add compensation onto your account. Have a look here for more details about this: https://www.plus.net/help/legal/automatic-compensation/ 
@Ashphoa wrote:
Sounds like a tactic to get me to stay and have faith but unfortunately I don't.
Not at all, this is just me being transparent as always.
@Ashphoa wrote:
Is there a way for me to contact open reach to get to the bottom of said issue?
Unfortunately I can't give you the contact details of our suppliers helpdesk as they'd only talk to a service provider.
Sorry for the confusion, I've just rang the phone number we have for you as I thought it'd be easier to talk over the phone rather than messaging back and forth, but it looks like you weren't around.
No worries, I hadn't ignored your requests to raise a complaint as I logged your case as such yesterday morning. It doesn't really change the way I'm handing this as I'm already doing all we can.
Once you're up and running, I can then discuss a resolution to your complaint with you.
I'll carry on keeping an eye on this for you and if you have further concerns, feel free to get back to me as I'm in the office 8am to 4:30pm all week, apart from Friday. If there's a good time for me to ring you or a better phone number I can get you on, let me know on the support ticket logged Here or drop me a private message.
Hey, no I haven't a substantial update yet apart from they're still working on this.
I plan to check back tomorrow to follow things up with our suppliers.
If you decide to cancel, you can call my colleagues in the cancellations team 0800 013 2632.