cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Delayed activation

Ashphoa
Dabbler
Posts: 15
Registered: ‎07-10-2022

Re: Delayed activation

‎13-10-2022 8:09 AM - edited ‎13-10-2022 8:16 AM

@Gandalf  I don't suppose there's any updates before I get on the phone?

Message 31 of 34
(551 Views)
0 Thanks
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,680
Thanks: 10,324
Fixes: 1,607
Registered: ‎21-04-2017

Re: Delayed activation

‎13-10-2022 8:28 AM

Morning. I have chased your order up with our suppliers helpdesk for you, speaking with one of their team supervisors who has escalated this to the relevant team from their level. I'm assured the order will complete today before midnight.

I cannot however guarantee this 100% as the unforeseen may happen but I will as always keep a close eye on this for you. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Message 32 of 34
(543 Views)
Ashphoa
Dabbler
Posts: 15
Registered: ‎07-10-2022

Re: Delayed activation

‎13-10-2022 12:16 PM

@Gandalf  I've just received a text to say my phone line is active, can you check if broadband can now be activated? Thanks

Message 33 of 34
(515 Views)
0 Thanks
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,680
Thanks: 10,324
Fixes: 1,607
Registered: ‎21-04-2017

Re: Delayed activation

‎13-10-2022 12:41 PM

Yeah I see the order's completed in the supplier systems so I've just pushed the activation through our side. 

Can you connect your router up and let me know how you get on? Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Message 34 of 34
(507 Views)
0 Thanks