We are leaving Sky Tuesday Aug 16 and joining PlusNet first time as Sky too expensive and service not helpful even though I paid them £42 a month for broadband speed pitiful 11MB and phone and also £57 a month for TV, we have been with Sky 25years.
PlusNet stated delivery date Aug 17 for our address, which was great, and cheaper, so we joined. Few days later received email saying delivery delayed, no date was given. Received another email 8 days later saying delayed with no dates. I emailed PlusNet and received reply that this mailbox nobody reads. So I then phoned customer support, 1 hour waiting on phone and then it disconnected,. I rang again later in day after 30 mins still no answer.
So we lose our internet and home telephone on Tues Aug16 and have no idea when we are going to be connected. This is not what I expect as great customer service as stated in website, which is another reason why we joined. We run a company and pride ourselves in great customer support, if you do not look after customers you lose them.
