Engineer visit status

[#1]

Hi!

Is there a way to check when the engineer will visit the property to install the connection?

When subscribing I’ve put three dates in 1st, 2nd and 3d of July (first half of the day) - but I do not know how to check the status and I’m starting to worry that no one will come as some of the topics on this forum mention.

Any ideas how to check the visit date?

Thx in advance

[#2]

@kryazhevf When did you make the order? Plusnet will advise you of the date, by text/email or a 'ticket' on your account when they have made the arrangement with Openreach.

[#3]

Got the welcome to Plusnet email on the 23rd of June.

[#4]

And the account page says:

Thank you for your order

We're currently setting up your account. We'll email you as soon as it's ready.

[#5 · Accepted solution]

And no further communication? That is unusual, I suggest you give them a call on 0330 123 9123.

[#6]

Did give them a call - basically we moved into a new flat and the Openreach states broadband/fiber can be setup but does not allow Plusnet to select the address in one of the forms.

Not sure why I should have called to chase. I was expecting they will sort this out without my interference

[#7]

OK, understood. Basically, the Openreach system is a mess - some sections of it are not aligned with others, and once they pull them all together, you get the 'computer says no' response, but that is all it says - no real explanation, and unless you as the customer queries the delay, or you are with a pro-active ISP, everything grinds to a halt.

Hopefully now PN are aware of the issue, they will raise the required actions with OR.