FTTP order canceled
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FTTP order canceled
18-06-2023 4:06 PM
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On Sunday I receive an email advising:
"We're emailing you to let you know that your broadband order has been cancelled by your current service provider."
From what I have read this may be 'a cease on the line', if so how can I get this cease removed given I am moving into a house where the previous account holder has left?
I work from home so trying to have as little downtime as possible!
Note, tried calling but phone line messaging advised the are closed, live chat is no longer displaying and getting no response on Twitter
Thanks in advance!
Re: FTTP order canceled
18-06-2023 9:17 PM
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Re: FTTP order canceled
18-06-2023 10:11 PM
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Re: FTTP order canceled
19-06-2023 1:52 PM
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Hi @Crwjpj If you contact Sky and give them your number they should be able to cancel the cease so we can take the service over.
Re: FTTP order canceled
19-06-2023 2:18 PM
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I also do not know the number in question.
Thanks!
Re: FTTP order canceled
19-06-2023 2:30 PM
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Re: FTTP order canceled
19-06-2023 3:49 PM
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But given this is a property I am moving to 2 days time I am not, now will ever be, the account.
Although, they did say if I opened an account with them they can overwrite the current line, which I don't particularly want to do
Re: FTTP order canceled
19-06-2023 5:36 PM
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That's disappointing, they should be able to check that for you without the need for you to be an account holder. I've checked over your account and it looks like we've been able to get an order in place for you. Please take a look here: https://www.plus.net/wizard/?p=view_question&id=234733297 - Adam
Re: FTTP order canceled
20-06-2023 9:43 AM
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