FTTP switch to Plusnet gone seriously wrong

[#1]

Thats interesting! Good to know the background on these things.

[#2]

Finally got someone at the BT side who went off script! Figured out what they (BT wholesale) had done wrong and the line closes from tonight, meaning I can hopefully get PlusNet to take over quickly.

[#3]

For anyone in a similar situation. On the 24th September a new modem was installed and plusnet tookover the line.

BTs automatic compensation scheme failed, so still fighting for that...

I might be very unlucky, but the whole thing has been a shambles and extremely frustrating.

Issue was BT wholesale closing the BT account a month early, however no one at the BT support side could fathom this possibility so I was sent on a goose chase.

[#4]

BTWholesale are sometimes do messed things up. They are awful, slow and unfit for purpose!