Fibre connection day

[#1]

Hi, I've changed internet providers from sky to plusnet and today (4th April) is the day I am to switch over. Sky internet has now stopped and I am now without internet, (I thought the switch was seamless) so I am home with two kids during Easter break with no internet.

[#2]

Moderators Note

This topic has been moved from Fibre to My Order

[#3]

Come on plusnet, pull your finger out, not a good start with you guys, I'll be going back to sky if it's not sorted soon.

[#4]

@Gav1 

Assuming things are going to plan, it can be up to 23.59 before your account goes live. Note than an engineer almost certainly has to move you conenction from Sky equipment onto OpenReach.

Brian

[#5]

Thanks for letting me know, just a pity I've had to ask on a forum what's happening instead of a text or email from plusnet.