Gift Card email

[#1]

Hi guys I've finally got internet fixed ( phew) only last thing to sort is the £100 gift card for signing up. Should have received email by now but nothing. I check every email I receive and checked all spam. Nothing at all.

Could someone get this email sent out as would like to receive the gift card before it actually expires.

Cheers

[#2]

Hiya @Darren8282, thanks for getting in touch.

Can you advise how you signed up, was it direct via our site or was it done via a Third party site?

[#3]

Via your website.

[#4]

Is this gonna get sorted or not?

[#5]

Hi Darren, I've just chased this up for you and have added a ticket to the account about that which you can access here: https://www.plus.net/wizard/?p=view_question&id=225012679

[#6]

Yes and responded. Your incorrect though I signed up and it clearly says £75 Gifft Card not £100 as I said, my bad. Offer is still actually active till the 8th of June so you can't say I offer is not part of my sign up because that's simply not true.

[#7]

For anyone looking at thread with similar issue this is the private response I got.


Thanks for getting back in touch.

That offer shown on the website means that there is are offers available that have a reward card available. Not all deals that are shown during the sign-up process contain them. If you are able to provide image proof from the time of signing up that the deal in question provided a reward card, we would be able to action this, but otherwise we would unfortunately be unable to do so.

Sorry for any inconvenience.

Kind regards,

<Deleted>

Absolute blatant lies. I know exactly what it said during sign up hence why I asked about the £75 gift card. Provide a photo lol? Yeh I always take random photos of sign up process. Absolute farce not even fussed about the fact it's £75 now it's simply the moral side of it and being called a liar on not so many words. Not an issue though as I said in reply. I'll sort it another way.

Moderators Note: Personal information moved  to an area visible to Plusnet . See Forum rules

[#8 · Accepted solution]

Hiya @Darren8282, thank you for getting back to us. 

I have provided a further response on the open ticket here for you: https://www.plus.net/wizard/?p=view_question&id=225012679

[#9]

Thanks. I'll let you delete this thread 👍

[#10]

Thanks @Darren8282, the thread will remain in place but you are able to mark this as fixed  

Have a great weekend!

[#11]

@LaurenB  I've marked it as fixed.

[#12]

I am also waiting on my £100 voucher, I have the chat transcript from the agent and a screenshot of the £100 reward card offer. Our broadband has been in use since 01/07/22 however I haven't received an email or letter. I've emailed a few times and left a post in the forum however not received a reply. 

[#13]

@Zander1, apologies for the delayed response, we're fairly busy at the moment.

I've picked this up now and I'm just having a look through the PMs you've sent. 

I'll PM you back shortly.