Had no confirmation of activation date for full fibre

[#1]

Hi
I upgraded online from standard to full fibre and choose this Friday as the date and engineer could visit.
I got the emails saying about the product change but on it l, it says openReach need to confirm the date but haven't heard anything?

[#2]

When did you place the upgrade order? Have you checked for any tickets on your account?

[#3]

Upgraded on 26th September
Where do you find tickets?

[#4]

If you only placed the upgrade order on 26/9 it could be that the installers have a long list - when I placed my FTTP order (not with PN), I was given a date 3.1/2 weeks away.

You should be able to find tickets, if there are any, via this link: Plusnet Ticket Search 

[#5]

@smturner 

You need to be logged into your PN Members page before running the search.

Brian

[#6]

Hi @smturner 

Unfortunately, Openreach needs to do further external work with the underground cabling before they can do the internal work which is why you haven't heard anything yet.

I've chased them up this afternoon and they've advised that we should know more by the 11th