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08-06-2023 9:50 AM
Hello
Just received an email that my broadband service is now up and running today, but I have not yet received my router.
I have also never received any texts etc saying that it has been dispatched.
When I go on to track my order, the website says I have no current orders.
Please help?
08-06-2023 9:57 AM
@kamil1
JooI, who did you have your broadband with previously?
If it was BT, then as a short-term fix, the BT SmartHub can be reconfigured to work on Plusnet Broadband.
Obviously in the longer term, you want your proper Plusnet router though.
08-06-2023 10:00 AM
Nobody - moved into a new build house, so have no old router to use temporarily.
10-06-2023 2:49 PM
Hey there @kamil1 I can see you have received the router yesterday looking at the tracker. Is that right?
