How Long?
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20-09-2023 3:05 PM - edited 20-09-2023 3:11 PM
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I am on Fibre 500 and took up the upgrade to Fibre 900. How long does it normaly take to increase the speed as its been 3 days now and im still on Fibre 500.
Thanks
Fixed! Go to the fix.
Re: How Long?
20-09-2023 3:16 PM
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@Harro the speed should increase as soon as the upgrade order completes.
First thing is to login to your account and check if your product has changed to 'Full Fibre 900'.
Assuming that has changed, then are you doing wired speed tests ?
Unless you've got a Wifi 6 capable router ( which the PN HUb 2 is not!) and Wifi 6 client , then you will struggle to get much > 400Mb wireless.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: How Long?
20-09-2023 4:29 PM
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Hi MisterW
Thanks for the reply.
Ive been checking all week on my account and it still says Fibre 500.
Ive also been testing on Wired connection and still getting 500Mb
Thanks
Re: How Long?
20-09-2023 4:35 PM
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Ive been checking all week on my account and it still says Fibre 500.
Doesnt sound like the upgrade order has been processed yet then. It should only take 24 hrs once the order is processed. I'm not sure these days, whether upgrades are processed immediately or they wait till the billing date ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: How Long?
20-09-2023 5:12 PM
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Moderators Note
This topic has been moved from Full Fibre to My Order
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: How Long?
21-09-2023 5:53 PM
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Re: How Long?
21-09-2023 6:02 PM
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PM sent
Thank you
Re: How Long?
21-09-2023 6:25 PM
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Re: How Long?
21-09-2023 6:28 PM
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Ill take your advice tomorrow
Thank you 👍
21-09-2023 6:42 PM
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