How does "orders" work?

[#1]

Check you router lights

I was going to post my "boiler-plate" link to the router lights information ... however I have discovered that the Hub Two router guide page - How to set up your Plusnet Hub Two router | Help | Plusnet - appears to be broken.

@MatthewWheeler / @adamwalker  / @ClaudiaG23 - as an aside can you please raise this to the right person? TIA.

[#2]

@gspn   there is still a number of things that need to be completed before your broadband goes live after Openreach do their thing, and the PN systems complete their processes.. You should get a text/email saying when your broadband is available to use - this can take any time up until midnight.

[#3]

Not a great first time experience.
Activation date passed. Got a phone confirmation text early afternoon even through landline number was working fine during the morning Openreach engineer visit.
Haven't received a broadband confirmation text and also orange light is still solid orange. Event logs show authentication failed (doesn't work with the correct username and password either), attempted to reset and restart the router several times already (including after replacing the password). The light goes blue after a factory reset and during setup, but goes orange after it auto fetched my user.

[#4]

Got an email at 2am to confirm broadband is ready and after a router reboot this morning. I'm finally online 😄 I've also managed to set myself up the static IP too which is allocated.
Presumably there's an automatic compensation for the missed activation date?
Huge thanks again to everyone on this thread for their help, I appreciate the responses and both general and technical information, from the staff and community!

[#5 · Accepted solution]

Sorry to see this happened @gspn. I'm happy that you're finally online now

It looks like the orders actually completed on our supplier's systems on time but for some reason, the broadband wasn't activated on our end until the day after.

This means you wouldn't get automatic compensation applied normally as technically there was no delay but I've applied the equivalent amount as a gesture of goodwill